From the to-do list: MPA V1.0: Older issues and tasks
✔ Network issue
(Completed by Pierre henri Seylan on July 25, 2018)
Comments
Pierre henri Seylan on July 16, 2018:
In the MPA, some users had a issue instantiating the sound library. It sometimes happened that an error message "error fetching library" appeared, and that even after retrying the sound library couldn't be loaded.
I have got this issue recently, by using my iPhone as Wi-fi bridge. When doing so, the sound library is not able to load. The connection works well since web browser and other programs are running fine.
Also, other tabs of the MPA could load the datas, such as the cloud projects and browse sections.
Let's debug using the same method of setting up wi-fi bridge with an iPhone. If you don't have one, please try to borrow one if possible.
Hopefully we can find the root of the issue which was causing the error for some users.
Karim Alabtakh on July 25, 2018:
I have tested it with android smartphone and sound lib wasn't loaded when the connection is slow because the connection timeout. Since it related to slow media lib request, I guess this problem will be fixed with new API. NOTE: technically the MPA requests for projects and media is same.
btw, I haven't get error when the connection speed is good (4g). so let me know if you have this issue with good connection. (We can't fix things especially for iphone, but I should know about it)
Pierre henri Seylan on July 25, 2018:
yes i also go the error with a pretty fast 4g connection is there something we can do about it?
Karim Alabtakh on July 25, 2018:
it makes no sense to try do something for current API. on the client side we can change only the timeout parameters which affect only slow connection. so I haven't found anything we can do for client now. I think the new API will fix the issue.
PS: also I thought maybe iphone block http requests (not https) but you said that other requests work correctly, so I ruled out this factor.
Comments
Pierre henri Seylan on July 16, 2018:
It sometimes happened that an error message "error fetching library" appeared, and that even after retrying the sound library couldn't be loaded.
I have got this issue recently, by using my iPhone as Wi-fi bridge.
When doing so, the sound library is not able to load.
The connection works well since web browser and other programs are running fine.
Also, other tabs of the MPA could load the datas, such as the cloud projects and browse sections.
Let's debug using the same method of setting up wi-fi bridge with an iPhone.
If you don't have one, please try to borrow one if possible.
Hopefully we can find the root of the issue which was causing the error for some users.
Karim Alabtakh on July 25, 2018:
Since it related to slow media lib request, I guess this problem will be fixed with new API.
NOTE: technically the MPA requests for projects and media is same.
btw, I haven't get error when the connection speed is good (4g). so let me know if you have this issue with good connection. (We can't fix things especially for iphone, but I should know about it)
Pierre henri Seylan on July 25, 2018:
is there something we can do about it?
Karim Alabtakh on July 25, 2018:
on the client side we can change only the timeout parameters which affect only slow connection. so I haven't found anything we can do for client now.
I think the new API will fix the issue.
PS: also I thought maybe iphone block http requests (not https) but you said that other requests work correctly, so I ruled out this factor.